FREQUENTLY ASKED QUESTIONS
Subscription Inquiries
How can I contact customer service with questions regarding my subscription?
When will my first issue arrive?
When can I expect to receive my issue each month?
When does my subscription expire?
I'm moving. How do I change my address?
Why do I get invoices or renewal notices after I've already responded?
Can I give someone a gift subscription?
Privacy Policy
Do you put my name on other mailing lists?
Back Issue Inquiries
Can I get back issues?
Contact Us
What if I want more information about artists and projects I read about?
Instructor/Classroom Information
Click here for our 100% Satisfaction Guarantee
How can I contact customer service with questions regarding my subscription?
It's easy to manage your subscription online! If you have any questions regarding your subscription just click here. Or write, DECORATIVE ARTIST'S WORKBOOK, P.O. Box 420235, Palm Coast, FL 32142-0235. However, if you prefer to call us, just dial toll-free (800) 333-0888 and our Customer Service Representative will be happy to help you.
[top of the page]
When will I get my first issue of DECORATIVE ARTIST'S WORKBOOK?
Your first issue will arrive approximately 4 to 6 weeks after we receive your order.
[top of the page]
When can I expect to receive my issues each month?
DECORATIVE ARTIST'S WORKBOOK is published 6 times a year on a bi-monthly basis. Your magazine should arrive by the 10th of the month prior to the first month in the issue date. For example, your July/August issue should arrive by June 10th. If you do not receive an issue or it is damaged in the mail, please call, email or write us, and we will send you a replacement.
[top of the page]
When does my subscription expire?
The date your subscription expires appears on your magazine mailing label, above your name. The date indicates the last issue in your subscription. Please see sample of mailing label below.
[top of the page]
I'm moving. How do I change my address?
Click here to notify us of an address change.
[top of the page]
Why do I get invoices or renewal notices after I've already responded?
We make every effort to prevent this from happening. However, sometimes your response and our letters get crossed in the mail. If you receive a notice from us after you've already responded, simply ignore it. If you receive several notices, it is possible that we did not receive your response, and you should contact us.
[top of the page]
Can I give someone a subscription to DECORATIVE ARTIST'S WORKBOOK as a gift?
Giving DECORATIVE ARTIST'S WORKBOOK is a great idea! Order a gift subscription online and save! Or call toll-free at: (800) 333-0444.
[top of the page]
Do you put my name on other mailing lists?
We make our subscribers' names available to other reputable companies whose products and services we feel may interest you. Many of our subscribers find this a valuable and time-saving service. We strictly monitor use of our list. If you would prefer not to receive these mailings, just send us your label with instructions not to release your name.
Mail to:
List Manager
F&W Publications, Inc.
4700 E. Galbraith Rd.
Cincinnati, OH 45236
[top of the page]
Can I get back issues of DECORATIVE ARTIST'S WORKBOOK?
Of course! Back issues are available while supplies last. Click here and you can order online via our secure server. Or if you know the exact month and year of the issue you want, call our customer service department toll-free at 1-800-258-0929 to order. If you prefer to order by mail, send an inquiry requesting our current back issue order flyer to: DECORATIVE ARTIST'S WORKBOOK Back Issues, 4700 E. Galbraith Rd., Cincinnati, OH 45236.
[top of the page]
What if I want more information about artists and projects I read about in DECORATIVE ARTIST'S WORKBOOK?
For all editorial questions, please write to DECORATIVE ARTIST'S WORKBOOK Editorial, 4700 E. Galbraith Rd., Cincinnati, OH 45236. Or e-mail us DAWEdit@fwpubs.com.
[top of the page]
I am an instructor. Can I order a bulk subscription for my class?
Instructor/Class subscriptions are available by special arrangement with the publisher. For more details, email Debbie Paolello at Debbie.Paolello@fwpubs.com or call (513) 531-2690 ext 1296.
[top of the page]
100% Satisfaction Guarantee
If at any time during your subscription you're less than satisfied with DECORATIVE ARTIST'S WORKBOOK, let us know and we'll refund your entire subscription amount. No questions asked.
[top of the page]